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OUR WARRANTY
The warranty provided by Big Wei Battery covers defects in materials and workmanship in the product and starts from the date of original purchase of the product.
To claim a warranty, the customer must return the product together with the receipt of purchase to the point of purchase.
This warranty does not cover:
1. Damage, deterioration, or malfunction resulting from alteration, modification, improper or unreasonable use or misuse, neglect, exposure to excess moisture, fire, improper packing, lightning, power surges, or other acts of nature.
2. Damage, deterioration, or malfunction resulting from repairs attempted by anyone unauthorized by Big Wei Battery to make such repairs.
3. Consequential damage or injury, discharged batteries, rental, freight, labor, or administrative costs.
4. Costs, losses or charges for transport charges and damage in transit.
How can you make a warranty claim?
1, make any claim in writing via email to info@bigweibattery.com.au
2, include details of the alleged defect or fault and the circumstances surrounding the defect or fault
3, provide relevant evidence of the claim, including photographs of the product installed and associated system wiring
4, provide proof of purchase and payment
To claim warranty the customer must return the product together with the receipt of purchase to the point of purchase. Big Wei Battery will not be responsible for all shipping charges.
Big Wei Battery is not liable for any consequential damages arising from the use of this product. The maximum liability of Big Wei Battery under this limited warranty shall not exceed the actual purchase price of the product
Shipping policy:
Processing orders are usually completed within 24 hours, and a maximum of 48 hours (however during peak periods such as Christmas time this can be slightly longer). The products are dispatched from our warehouse located at 4 /17 Moss St, Slacks Creek QLD 4127
Products will be shipped to the delivery address provided by the Customer. Your order will be shipped upon receipt of payment in full.
Tracking and delivery estimated dates are provided, but If no one is home during business hours your package may end up at your local post office or courier collection point. If delivery is attempted but you are not home you will receive a notification and instructions on where to go and collect your package or reschedule delivery.
Due to a huge selection sometimes items may go out of stock. We will attempt to contact you as soon as possible regarding your amended order.
Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation.Note: For free shipping, most of Australia main land is included, but to some of remote area, contryside, island, extra postage may apply.
Please contact us in 07 3090 3637 for more information.
Price Match Guarantee PolicyAt Big Wei Battery, We are committed to offering our customers the best value. To ensure you feel confident shopping with us, we offer a Price Match Guarantee on eligible purchases under the following conditions:
Eligibility Criteria
The product must have been purchased within 7 days prior to the start of the current sale.
The price match request applies only to the identical product, including the same model, specifications, and features.
The price match will be based on the price at checkout.
Price match claims are valid only while the latest sale is active.
Proof of Purchase Required
Customers must provide a valid receipt or invoice as proof of their original purchase.
Sale price details (e.g., flyer, ad, or website listing) must be shared for verification.
Exclusions
Products previously purchased using coupons or other promotional codes.
Clearance or final sale items, free offers, or bundled deals.
How to Submit a Price Match Request
Contact our Customer Support team at info@bigweibattery.com.au
Provide all required documentation, including proof of purchase and proof of sale pricing.
Once verified, eligible customers will receive a refund for the price difference or store credit, as preferred.
Limitations
Price adjustments are processed once per product per sale event.
The price match guarantee is only valid for purchases made directly through our store or website.
Eligibility Criteria
The product must have been purchased within 7 days prior to the start of the current sale.
The price match request applies only to the identical product, including the same model, specifications, and features.
The price match will be based on the price at checkout.
Price match claims are valid only while the latest sale is active.
Proof of Purchase Required
Customers must provide a valid receipt or invoice as proof of their original purchase.
Sale price details (e.g., flyer, ad, or website listing) must be shared for verification.
Exclusions
Products previously purchased using coupons or other promotional codes.
Clearance or final sale items, free offers, or bundled deals.
How to Submit a Price Match Request
Contact our Customer Support team at info@bigweibattery.com.au
Provide all required documentation, including proof of purchase and proof of sale pricing.
Once verified, eligible customers will receive a refund for the price difference or store credit, as preferred.
Limitations
Price adjustments are processed once per product per sale event.
The price match guarantee is only valid for purchases made directly through our store or website.
